RACINE — Riverside Auto & Towing, located near Racine, Ohio, is the recipient of the 2020 AAA/CAA Service Providers of Excellence Bronze Award in the Small Facility category.
AAA East Central announced the award, stating, “This award program recognizes nearly 400 dedicated professionals across the country who constantly provide excellent and differentiated assistance to AAA members who are in need of towing and automotive services.”
“This award is a testament to Riverside Auto & Towing’s commitment to the motorists in the Meigs and Athens area,” says Mike Hoshaw, vice president of automotive services, AAA East Central. “We are confident in their service to our members, and congratulate them for this well-deserved honor.”
Throughout North America, there are thousands of independent contractors who provide service to AAA members, which highlights the high level of excellence achieved by the 393 service providers who were awarded (46 of whom were specifically nominated for Gold, Silver, and Bronze awards.) Of those receiving an award in 2020, only 12 were acknowledged at the highest level for their overall operational excellence. Award recipients are determined based on member satisfaction, key performance results and community involvement, among other qualities.
Riverside Auto & Towing has been in business for over 20 years and serves Meigs and Athens Counties. The business is owned by Lee and Tina Richards.
“This is the first time we have been nominated for this national level award and I was told it was an honor to simply be nominated,” said Tina Richards, adding, they have been told that Riverside has placed third in North America in the small garage category.
While this is the first time Riverside has received the national honor, they have previously been recognized for their work by AAA.
In 2019, Riverside Auto & Towing LLC received a gold record and a cash award for being one of 9 garages nominated for AAA Contractor of the Year for outstanding service, and received a Service Provider of Excellence award during a ceremony at the Rock and Roll Hall of Fame in Cleveland. They were also honored for 15 consecutive years as a Preferred Service Provided for AAA.
“I wouldn’t choose any other market if I could, and I am grateful for all of our continued customers, through the good times and the rough. As a business owner I can tell you that we would not be able to participate at the level we do, without a strong team. Our Meigs and Athens employees care as much about our business reputation as we do, and it shows when we are chosen for an award like this,” stated Lee Richards. Riverside employs 11 people in Athens and Meigs Counties.
Tina Richards added, “We believe strongly in supporting the community that we live and work in.” In the last year Riverside has supported and participated in events for the Meigs County Council on Aging, the Chamber of Commerce, Loyalty is Forever, and Shop with a Cop, among others.
AAA East Central is a not-for-profit association with 78 local offices in Kentucky, New York, Ohio, Pennsylvania and West Virginia serving 2.7 million members. News releases are available at news.eastcentral.aaa.com. Follow us on Twitter and Facebook.
© 2020 Ohio Valley Publishing, all rights reserved.