“Computer Repair” scam surfaces again

Attorney General’s office advises consumer caution

By Lorna Hart - [email protected]

OHIO VALLEY — A well-known computer scam is making the rounds again, according to Kate Hanson, public information officer for Ohio Attorney General Mike DeWine.

The scam, known as “Computer Repair,” involves attackers pretending to be legitimate computer repair services or Microsoft representatives.

This scam as been around since 2009. Cybercriminals call or send a message offering to help solve your computer problems, often through remote access. Some claim to have been notified that your computer is compromised and offer solutions in exchange for payment.

Hanson said scammers are looking personal information, money, or both. Her advice is to hang up if someone calls and to not reply to the online messages or emails.

“Consumers should be skeptical when unsolicited help is offered,” she said, “especially when they are asking for payments.”

Allowing the scammer access to your computer will result in malware, and scammers may utilize malware already present on the victims computer to cause computer problems.

Malware allows them to cause and pretend to solve computer issues at their discretion. This technique is then used to repeatedly pump the victims for money.

Anyone encountering this scam should report it immediately to the Attorney General’s office and refrain from sharing personal or credit card information in suspicious circumstances.

Contact your banking or credit card information is at risk, contact the appropriate institution with your concerns.

If you believe you computer has been compromised, consult a trustworthy repair service as soon as possible.

Report all such scams to Ohio Attorney General at 800-282-0515. For more information on Cybersecurity visit www.ohioattorneygeneral.gov.

Contact Lorna Hart at 740-992-2155 Ext. 2551

Attorney General’s office advises consumer caution

By Lorna Hart

[email protected]