POINT PLEASANT, W.Va. — Pleasant Valley Hospital announces the Customer Service Employee of the Month for September is Lisa Wroten in the business office. Wroten has been employed since May 2011 as a biller.
The employee of the month at Pleasant Valley Hospital takes extra steps to provide excellent customer service like Wroten’s compassion and eagerness to help our patients at Pleasant Valley Hospital.
Wroten was recently nominated for her quick actions to help a patient who came to the billing office, which is off site from the main hospital. Because the patient was confused as to where the business office was located, she ended up walking from the main campus to the billing office.
When the patient came into the business office, Wroten was there to help her and spent about 30 minutes taking care of her billing needs. After she finished helping the patient, she didn’t hesitate in telling the patient she would driver her back to her car. She grabbed her keys and drove the patient back to her car at the hospital.
In this recognition, she received a $50 check and a VIP parking space. She will also be eligible for the Customer Service Employee of the Year award with a chance for $250.