Pleasant Valley Hospital (PVH) announces the Customer Service Employee of the Month for March is Jodi Call.
Call is a case manager who works in the Case Management Department. She began her career at Pleasant Valley Hospital in May 1994.
According to a statement from PVH, “The Employee of the Month at Pleasant Valley Hospital is nominated for taking extra steps to provide excellent customer service to our patients and family members at Pleasant Valley Hospital.”
Call was nominated because an administrative decision was recently made to add a case management function to the ER to facilitate the admission process. The current department had only two case managers, thus an additional position was approved and posted. Call took the initiative to volunteer to begin the process before the additional employee was hired.
The statement from PVH went on to say: “We have heard nothing by glowing reviews about how great a job Jodi is doing. Not only is the admission process running smoother, but there have been several compliments about how she is educating staff and easing the burden on the ER physician. This is a great example of an employee seeing the vision of management and stepping up to fill the necessary role. Jodi is an excellent example of the PVH Employee of the Month, and we are very grateful to have her on our team.”
Call received a $50 check and a VIP parking space. She will also be eligible for the Customer Service Employee of the Year award with a chance for $250.
Submitted by PVH.