GALLIPOLIS — Thomas Do-It Best Center has been serving the needs of the Ohio Valley region for 30 years and serves as a leading hardware and construction materials provider for the residents and business owners of the area.
Not just that, but it also was chosen as Ohio Valley Publishing’s Readers’ Choice “Best Hardware Store” in 2016.
The stores, in Gallipolis and Point Pleasant, have around 100 employees, according to Autumn Thomas and her father, Jim Thomas. The Thomas family have had a hand in running the store since its founding.
“The biggest volume of our business is definitely new construction build,” Autumn said. “Although we are considered a hardware store, the biggest part of our volume is contractor supply.”
Autumn said that one of the best-selling items at the location is lumber. She said there are many aspects to home builds and a variety of products required to build a structure. The center provides everything from block and masonry to trusses and shingles.
“(Aside from pouring concrete), we can supply every aspect for building a home from top to bottom,” Autumn said.
Autumn said the business prides itself on catering to its customers’ needs and strives to keep the “hometown” store feel. The Do-It Best Center’s retail sales agents are constantly driving back and forth to meet contractor job needs and working to customize an efficient product experience for busy workers.
Jim and Autumn are often on site at store locations to address the direct needs of consumers and Autumn said she feels this is one of the advantages the family provides to its buyers.
Along with the Gallipolis store, the Thomas’ family opened another store location in the Point Pleasant region in the early 2000s. Roughly five years ago, they remodeled the inside of the Gallipolis location to increase inventory options as well shelving space. Autumn says the business added about 30 percent more shelving space. Jim says the business aims to reassess customer needs by revitalizing and remodeling stores around every five years. Floor space was originally about 30,000 square feet for the sales floor. Now, it’s closer to 50,000 square feet with around 5,000 square feet dedicated to the kitchen and bath departments.
Jim said the stores employ several longtime employees and Autumn said the majority of those employees have been individual who have spent their lives in the construction business. Jim said they are leading provider of construction materials for the tri-county area. The store boasts 20 delivery vehicles and will deliver to all job sites within a 60-mile radius.
Autumn said, ultimately, the best thing the Do-It Best Center provides is its service, and it would seem Ohio Valley Publishing readers agree.
Dean Wright can be reached at 740-446-2342, ext. 2103.